Neil Flint is the Managing Director of Vet Insurance Protector (VIP), an insurance broker who specialise in finding the right insurance for people. As 'Pet Insurance Doctor' for 'Dogs Today' magazine, he has a wealth of experience in this area.

In this video, he tells us how to keep the cost of insurance down by nipping problems in the bud and shopping around. He also explains the procedure for making a claim and what advice is available if you think the insurance company is not treating your claim fairly.